South Bay Materials

I recommend South Bay Materials. Both the staff in the store and in the yard were really helpful and friendly. I was shopping for small quantities of bulk compost and mulch. They provide 1 cu. ft sacks, a funnel and a shovel and I was able to drive to the piles to grab what I needed then pay for it inside. They have a good selection of materials so I was able to get exactly what I needed.

Situation: I needed a delivery of playground mulch on a specific day or sooner because the crew I had gathered would not be available if it was at a later date. The office folks were very accommodating, friendly, patient and kind as I asked all the questions and requested all the assurance that it would go as planned because there was no wiggle room for error. And then this: South Bay Materials made the delivery but on the wrong day, the day my son was in surgery, and I would not be available to receive a delivery. AND it was MY FAULT for misreading the invoice. Turns out they too made a mistake by misdelivering. We are all human and we all make mistakes. They could have scolded me and made it really difficult. They could have charged me for not being on-site for the delivery. They could have done nothing which would leave me with a big problem. They had lots of choices and they went over and above to make it right. So now: I am grateful. The delivery showed up on the day I had thought it was scheduled for. They communicated well and asked me to be available. The delivery went off without a hitch. Summary: The office folks ( I don't know their names, one has the last name Gallis, and the other guy was holding a cup of coffee) were very professional, kind, and understanding of a situation that had gone sideways. They looked at me with soothing, calm faces along with disbelief in the &*it show I was handing over to them to fix. They were polite and factual assuring me that they would call me back. I hope they know they are an asset to their company. I hope they were not hard on the driver who misdelivered. I hope everybody knows what a great job they all do. I'm gonna give a quick plug here for them: please consider a raise or bump or bonus for these folks. You cannot "buy" good employees like these. I highly recommend South Bay Materials. I have been here many times to get small truck loads of stuff for my home and this was my first time getting materials for our preschool. If you have other options, this is the place to pick. Solid company, solid people.

The staff is friendly and very helpful. I had a small area that needed to come up about 3 inches. I went online to see what they had available, chose a product, and got confirmation that the product I chose was correct by the staff and another customer. I used the self serve bags(which they provide a shovel and a funnel to fill with) filled them, their man in the yard offered to help me load them, and I was in and out inside of 40 minutes. Thank you South Bay Materials.